At Pienly, we do our best to ensure fast and reliable delivery of your order. Below you will find our full shipping and delivery policy.

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Processing Time
Orders are processed within 1–3 business days.
Once your order has been shipped, you will receive an email with tracking information. All parcels are shipped through Canada Post or UPS.

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Delivery Time
The average delivery time (after processing time) is 11/12 business days, depending on your location.
Please note that delivery may be delayed due to:
Busy periods
Public holidays
Customs processing

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Shipping Method & Origin
All orders are shipped directly from our supplier in China.
Depending on the destination country, customs fees may apply. These are always the responsibility of the customer.

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Shipping Costs
Shipping costs are automatically displayed at checkout and depend on:
Package weight
Destination
Selected shipping method

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Liability During Shipping
Once tracking shows that the package has been delivered, responsibility transfers to the customer.
Always ensure that your address details are correct.
Address errors must be reported within 24 hours of placing the order.

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Contact
If you have any questions regarding shipping, you can contact us at:
info@graceandjulie.com